In order for you to get the most out of your course of classes, all new clients are required to attend a 1 hour 1:1 either in the studio or online prior to signing up to a course of classes. If you are fit and have no pre-existing conditions this can be a 20 min online consultation.
Online & In studio Group courses of classes: When signing up for a course of classes you are buying your space in that class. Your space will then no longer be available to anyone else. This ensures that the groups are small, allowing time for individual attention. In addition, committing to a course allows for your progression in terms of strength, knowledge and ability. This is unlike a drop-in format, which can become discontinuous and may not produce the results you or we want. Therefore, clients must book and pay for the course in advance of the course beginning. Courses run between 5 and 8 weeks and typically follow the school term timetable. No refunds or exchanges can be given if you do not attend your class. However, if for any reason you need to miss a class, with prior arrangement, giving at least 48 hours’ notice and if I have spaces, I will endeavour to find you a ‘catch up’ in one of my many online classes during that term, although this cannot be guaranteed.
Access to pre recorded classes and short homework films are available as part of any course of classes booking. This is not guaranteed.
If, due to any unforeseen circumstances, HD Pilates Cornwall need to cancel a class, you will be issued with a refund or credit for the next term, for that class. We will make every effort to rearrange the class first before cancelling.
If the UK, Cornwall, or the venue have to Lockdown all classes will be transferred to online.
If the teacher tests positive for covid or is contagious with a cold/virus but is still well enough to teach the class, the class will be offered online instead.
Private session terms: All private sessions should be paid for in advance by bank transfer or at the beginning of the session by cash or cheque. If you wish to cancel the session, 24 hours’ notice is required. Less than 24 hours’ notice will result in the full cost needing to be met.
ONLINE CLASSES:
Once booked we have a strict no cancelation policy, however you can contact us up to 24 hours prior to your class to inform us of a need to change to another date and time. If you are unfortunate enough to become ill, please contact us as soon as possible and we will credit your classes to the following term (Please note if we have returned to normal working practices there might be a small additional amount to pay.)
If we offer you a catch up and you do not attend or give 24hours notice, your catch up will be forfeit.
(Please also see pre existing terms and conditions below)
TERMS AND CONDITIONS In BULLET POINTS:
- Classes are usually run in terms of between 4 and 8 weeks. Payment for the full course is required in advance, to confirm your place in the class.
- There are no refunds for missed classes and missed classes may not be carried over to the next term.
- Booking in advance is essential as class numbers are limited and classes can fill up quickly. Your place is only confirmed when payment has been received. It is not possible to hold places without payment, even for regular attendees.
- Notice of new term dates and payment information is sent out by email so please ensure that you notify us if your details change. In the event that a class has to be cancelled or the time altered, you will be notified by email.
- Regular clients may attend on a drop-in basis (at the relevant drop-in rate for the class) if they are likely to miss several classes in a term (eg. due to pre-arranged holiday), but only subject to availability in the class. Drop-in classes must be booked in advance and are not guaranteed.
- Payment for private 1:1 sessions is required in advance, by bank transfer. A minimum of 48 hours’ notice is required to cancel or change any booked session, to avoid being charged in full.
Additional for In Studio classes:
- Please do not attend if you or someone in your 'bubble' has a temperature, are suffering from a continuous cough, has a change to your/their sense of taste or smell, are awaiting test results or have tested positive for Covid 19, or have travelled abroad/ to a lock down area within last two weeks.
- PRIOR to attending your class, we request that you notify HD Pilates Cornwall of ANY injuries or changes to your health by email.
- All in studio bookings will be taken as an agreement to comply with social distancing and Health & Safety measures as laid out in our 'What to Expect' page.
- In the event of a country, county or Studio lock down, all in studio classes will continue online.
- If the teacher tests positive for covid or is contagious with a cold/virus but is still well enough to teach the class, the class will be offered online instead.
Catch up classes:
- If you miss a class you are welcome to attend another suitable online class as a “catch up class”, provided there is space in the class you wish to attend. Catch up classes must be pre-arranged and it is not possible to just turn up.
- If you are going to miss a class please provide a minimum of 48 hours' notice in order to qualify for a catch up class.
- Any less than 48 hours' notice will only be considered in exceptional circumstances.
- Please let us know by email only (heidi@HDPilatesCornwall.com). Please do not send SMS, Instagram DMs or Facebook messages.
- Catch up classes may not be booked more than 1 week in advance.
- In your email please state the date and time of your missed class and the date and time of the class you wish to attend.
- It is preferred that catch up classes are taken within the same term. If this is not possible during a pandemic, you may carry your catch up class over to the next term, but after this the class will be lost.
- If you fail to attend your booked catch up class without giving a minimum of 24 hours’ notice, you forfeit the class.
- Catch up classes are not guaranteed but every effort will be made to accommodate you.
